About our beauty care products

How do you select your natural products, plant-based oils and vegetal powders?

All of L’Officine’s oils and powder are organic. We select them around the world and find the best quality live plants, respect the ingredient as much as possible and preserve all its properties. All oils are cold-pressed, and as for macerates, the second step is macerating flowers, wood, roots or whole plants in the oil. Thanks to our expertise, we can select the most efficient oils and powders for your specific skin type.


Can you replace a cream with an oil?

Absolutely! Creams are full of water, which evaporates and thus doesn’t always allow moisture to stay in. The formulae can be too complex for the skin and saturate it. Plant-based oil has a very close affinity to the skin. Its composition is close to that of human sebum, and with the right dosage, it is immediately absorbed and soothes, hydrates, nourishes, heals and protects the skin in only one movement. In the evening, oil deeply treats the skin, and in the morning, it protects it for a long time. Oil’s great strength is in teaching the skin to function on its own.

Is oil greasy?

According to urban legend, oil makes your skin greasy. These are false accusations! A very good quality oil, cold-pressed, respects the skin and will never feel greasy to the touch. It’s important to apply the right dosage: three to four drops in the evening, two drops in the morning. It will be completely absorbed and will work its virtues. Some oils, like Babassu seed oil, can even reduce the shine on the skin.


Does oil stimulate blackheads and sebum production?

In our selection, three oils are comedogenic: Rosehip, Raw Cocoa, and Wheat Germ. Rosehip can only be used on the face if you’re over 55 or if you need to heal scars. Raw Cocoa butter can be used on children’s faces or on very dry skin, as is Wheat Germ Oil. These oils can all be used freely on the body. In order to know if an oil is comedogenic or not, several criteria exist:

- A comedogenicity index between 0 and 5. - Whether it’s fresh or fragile and oxidizes easily (all rancid oils will be comedogenic)
- Whether it has been heated or mixed with mineral oils: it will usually be oxidated and therefore comedogenic. This low-quality oil has nothing to do on L’Officine Universelle Buly’s shelves.

Feel free to fill in our questionnaire to receive a complete diagnosis of your skin, or to write to us for any query: [email protected]


Are anti-aging routines efficient?

Indeed, a natural anti-aging routine is both simple and efficient. The secret for a gracefully aging skin is to clean it efficiently and delicately, to hydrate it well, and to use a treatment suited to your skin type. Oh, and no more than two scrubs or masques a month.

Our True Ionized Cleansing Water 1 has a unique formula, based on ions, silica and chlorophyll. It cleanses the skin and protects it from wrinkles and dryness. Plant-based Hyaluronic Acid can be added to it to enhance its effects and create a powerful moisturizing and anti-aging serum.
In the evening: 4 drops of Prickly Pear or Sea-Buckthorn Oil to deeply regenerate the skin and make it more structured, radiant and smooth.
In the morning: 2 drops of Raspberry Oil to protect your skin from free radicals, blue and sun light, and to benefit from its anti-aging virtues.
A masque made with Red Clay, Diatomaceous Earth Powder, Shea Butter or Castor Oil will do wonders. You will find our beauty recipes in the recommendations in our product descriptions.

I have oily or combination skin. Can I use oil?

Yes, you can use one of our organic cold-pressed oils freely. An oil adapted to oily or combination skin treats it, repairs it, mattifies it and tightens the pores day and night. And contrary to the stereotype, oily and combination skins benefit as much from oil’s virtues than dry ones.
Sebaceous glands, whose primary function is to produce sebum, get activated to soothe the skin. Sebum protects the skin from aggression from the outside: germs, air pollution, dryness… Excess of sebum leads to blackheads and other blemishes. This overproduction can be caused by many factors: hormonal imbalance, stress, tiredness, aggressive skincare, etc. Oil will allow sebaceous glands to rest, and prevent that oily sensation on your face.

How do I take care of my sensitive skin?

A sensitive skin needs to be soothed. To calm the irritation, itching or redness caused by cutaneous reactions, nothing beats an oil, an ionized lotion, a plant-based powder or a rose quartz stone, for example. These skin care products have a great affinity with the skin, are well tolerated and have long-lasting effects.

Feel free to fill in our questionnaire to receive a complete diagnosis of your skin, or to write to us for any query: [email protected]


How can I treat my acne?

Acne is very unpleasant and can ruin your everyday life. Acne spots and scars are easy to heal. To deeply cleanse and moisturize your skin without damaging it, to repair and protect it at once, mix our True Ionized Cleansing Water 2 with one gram of Hyaluronic Acid. Avoid scrubs or masques for more than once a month until the spots disappear. Once the balance of your skin is restored, you may use them up to twice a month.

Your eating habits are also key to having a healthy skin.

Feel free to fill in our questionnaire to receive a complete diagnosis of your skin, or to write to us for any query: [email protected]


How can I take care of my atopic skin (eczema, psoriasis)?

Atopic skin is very fragile, it itches, burns, peels off, and reddens. There are multiple solutions. Mixing True Ionized Cleansing Water 1 with one gram of Hyaluronic Acid will provide a deep and gentle cleanse that will moisturize all skins including the most sensitive. Your skin will be repaired and will regain her protective lipidic coat. Dragon Blood Oil will treat areas damaged by eczema or psoriasis. Shea Butter, Rose Quartz, Hemp, Copaiba, Chamomile, or Lavender Oil, Marshmallow Powder or Diatomaceous Earth Powder will also be a great help.

Your eating habits also are key to having a healthy skin.

Feel free to fill in our questionnaire to receive a complete diagnosis of your skin, or to write to us for any query: [email protected]


What products do you recommend while I’m pregnant?

Pregnancy is a very special time. Organic powders and oils are a fabulous ally to treat and protect skin and hair during this precious time. Baobab Seed Oil combined with Cocoa Butter will protect your belly and avoid stretch marks. Daisy Oil will preserve your chest’s, arms’, and thighs’ firmness. Raspberry Oil will protect your face from free radicals and sun rays to prevent the appearance of the dreaded pregnancy mask. You can use any of our oils and powder during your pregnancy, excepted Copaiba oil and Tea Tree Essential Oil.

Feel free to fill in our questionnaire to receive a complete diagnosis of your skin, or to write to us for any query: [email protected]


What products can I use for a baby or a child?

Babies and children have a sensitive and fragile skin that you can protect with oils and powders.
Calendula, Chamomile, or Lavender Oil are perfect to moisturize and protect. White Kaolin Clay is a delicate powder you can use after the bath or after changing baby’s nappy.
For atopic skins, use specific oils to repair and soothe it, such as Dragon Blood, Calendula or Chamomile Macerate, or Shea Butter.

Feel free to write to us for any query: [email protected]

About our ingredients

Are your products tested on animals?

We do not do tests on animals.

Where can I find the list of ingredients of a product?

Our products’ formulae are shown on the product description, in the ‘INGREDIENTS’ section. Our products are paraben-, phenoxyethanol-, and silicon-free.

Where can I find the ‘Use by’ date of a product?

The Use-by date is shown at the back of the product or under the bottle. We recommend you use them within twelve months after opening.


Where are your products made?
 


Our Eaux Triples, Pommades, Eau Superfine, Ionized Water, Lait Nettoyant, Opiates, Eau de La Belle Haleine, Huile Antique, Lait Virginal, Huile de Savon, Savons Superfins, Candles, Matches and perfume concentrates for alabasters are all made in France.

All our plant-based oils are bottled in France. We carefully select our beauty accessories around the globe. Our acetate combs are made in Switzerland. Our toothbrushes are from Italy or Switzerland, our face brushes from Japan, our body brushes from Germany, our horsehair gloves from Italy, our sponges from Greece, our pumice stones from Morocco…


What materials do you use for your bottles?

We chose to use glass for our bottles and metal for our tubes. We use metal caps to seal the tubes and bottles containing our products. The Lait Virginal and Huile de Savon have a plastic pump for easier use. Bottles of plant oils and lotions are made of glass and sealed with a plastic cap with, for the oils, a plastic dropper.

About your order

How can get advice on which product to choose?

We answer all your questions by email: [email protected] or by phone: +33 1 44 54 20 83.

You may also fill our questionnaire in order to have an extensive diagnosis for your skin.


Do I need to create an account to place my order?

It’s up to you, but we recommend you do it: your history will be saved, your next purchases easier and we’ll be better able to address any technical issue. Creating an account only takes a few minutes. If you wish to do so, click here.


How can I be sure my online shopping is safe?

The safety of your personal data and payment info is fundamental to us. To make sure you are entering a safe website, notice that our webpage starts with https://buly1803.com with a little lock before the address. Our website has been encoded with the SSL (Secure Sockets Layer) system, which creates a secured platform to process payments. We also have a firewall system installed.


I forgot my password, what can I do?

You can change your password at any time in the ‘SIGN IN/MY ACCOUNT’ tab. Click on ‘Forgot your password?’ and follow instructions.


I’m having trouble placing my order, who can I talk to?

Contact us at the following number +33 1 44 54 20 83 or by email at the following address [email protected]

We will help you or take your order by phone.

What will I receive if I sign up for the newsletter?

Once a month, you will discover a part of L’Officine Universelle Buly’s world: beauty, perfumes, skin cares and oddities from the wonders of the world. Twice a month, you will receive ‘Words in Residence’, our literary serial written by a writer in fashion.

Hotels and Wholesale


Who can I talk to if I want to distribute your products in my hotel, my store or my online store?

All queries can be sent to [email protected] and we’ll be happy to discuss it.

Press

How can I contact your press service?

You can write to us at [email protected] or go to this page.

About delivery charges and returns policy

How do you deliver and what is the delivery time?

FRANCE

  • via Chronopost

From the date of expedition:

—For a home delivery, your order will be delivered the next day before 1 p.m.

For a delivery in Paris

  • By courier

Once your order is ready, we will contact you to know when you’re available to accept your delivery. Delivery can be made Monday to Friday before 6 p.m., during the 3-hour slot of your choice.

  • Collect in our Paris store on the right bank

Orders are available in our store at 45 rue de Saintonge, 75003 Paris. We will contact you as soon as your order is ready. You can collect it directly with our sales team.

INTERNATIONAL

Via DHL

Europe : 1 to 2 days express delivery before noon or before 6pm (except weekend)

International : 2 to 4 days express delivery before noon or before 6pm (except weekend)


Do you deliver everywhere around the world?

Yes, we do, except in North Korea

What can I do if my purchase was damaged during transportation?

Our products are fragile and we pack them very carefully. If the package you receive is damaged, refuse the delivery and notify it to the carrier. If one of the products is damaged, contact us by email at [email protected]

What can I do if my product is faulty?

If you notice that part of your order has a problem, contact us by email at [email protected]

What is your exchange policy?

As you know, we only sell beauty products and accessories. For reasons of hygiene, we cannot take them back. We will only exchange them if a product is faulty. Don’t hesitate to ask us any question before you place your order. We will be delighted to help you find the perfect comb for your husband, the right plant-based oil for your mother or a flattering perfume for your friend.

About our services

Can you gift-wrap my purchase?

Of course!

We offer several solutions:

· Order an elegant gift bag with a blue Turkish marble print and embossed with our blazon. Slip your gift into it, and make it look like it’s just out of one our Officine stores: here
Price: €2.

· Once in your cart, tick the box ‘LEAVE A MESSAGE’ to indicate you want it gift-wrapped. Your purchases will be wrapped in our famous ‘Journal de l’Empire’ paper.

Complimentary Service

· Once on the page of the product you want gift-wrapped, choose the ‘Gilded initials on wrapping paper’ option. After indicating the initials of your choice (limited to 2), add the product to your cart
Price: €5.

· Have the message of your choice calligraphed and slipped into your parcel.
Price: €0.15 per letter